Refund policy

We want you to be happy with your order. If something isn't right, we'll work with you to fix it.

30-day returns

You can request a refund within 30 days of your order being delivered. To be eligible, the product must be unopened and in its original packaging. For health and safety reasons, we can't accept returns of opened supplements unless the item arrived damaged or faulty.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you, and you won't need to return the item.

How to request a refund

Email us at support@spnutritionshop.com with your order number and the reason for your request. We'll reply with next steps, including where to send your return if one is needed. Items sent back without first contacting us can't be accepted.

Return shipping

Unless the item was damaged, faulty or incorrect, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Refund timing

Once your return is received and inspected, or your damaged-item claim is approved, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to process it.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not yet been shipped can be cancelled for a full refund. Once an order has shipped, it can't be cancelled, but you may return it under this policy.

Contact

Questions about a return or refund? Email support@spnutritionshop.com.