Shipping policy

Processing time

Orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive a confirmation email when your order is placed and a shipping confirmation with tracking once it's dispatched.

Delivery time

We offer free shipping on all orders. Once dispatched, orders typically arrive within 7–12 business days.

Holiday shipping

During peak periods, including Black Friday, Christmas and New Year, carriers handle much higher volumes and delivery can take longer than usual. We recommend ordering early if you need your order by a specific date.

Tracking

A tracking number is emailed to you once your order ships. You can follow your parcel on our Tracking page. Tracking can take 24–48 hours to update after dispatch.

Delays, lost and damaged parcels

Delivery times are estimates and can be affected by carrier delays, weather or high demand. If your tracking hasn't updated in 7 business days, or your parcel shows as delivered but you haven't received it, email us and we'll investigate with the carrier. If your order arrives damaged, see our Refund Policy.

Address accuracy

Please check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided by the customer, but we'll do our best to help if you contact us before your order ships.

Contact

Shipping questions? Email support@spnutritionshop.com.